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Reserve deposit account

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The process for reserving a deposit account works as follows:

  1. Create a new business or individual relationship in nCino.

  2. For business relationships, contacts can be added if desired. If a primary contact exists, their details are used to create a new client record in Mambu which is associated with the group as a member.

    If no primary contact has been selected for the relationship, the first contact will be used to create the group member in Mambu.

  3. Create a deposit account. Depending on the client and account type, different data will be required. We recommend setting these fields as required in nCino, if not already, so that the information will always be there when reserving a deposit account.

    Relationship typeResult in MambuFields synced to Mambu
    BusinessA group will be createdRequired
    • Group name
    • Group ID (recordId in nCino)
    Optional
    • Email
    • Country
    • Mobile phone
    • Group member
    • Group Custom Fields (if they were defined in the Customisation SD state diagram)
    BusinessA client will be created and associated to the group as a contactRequired
    • First name
    • Last name
    Optional
    • Email
    • Country
    • Mobile phone
    • Birth date
    IndividualA client will be createdRequired
    • First name
    • Last name
    • Client ID (recordId in nCino)
    Optional
    • Email
    • Country
    • Mobile phone
    • Birth date
    • Client Custom Fields (if they were defined in the Customisation SD state diagram)
    Deposit accountA fixed deposit account will be createdRequired
    • Deposit name
    • Interest rate (only if the product has a fixed interest rate)
    Savings accountA savings account will be createdRequired
    • Deposit name
    • Interest rate (only if the product has a fixed interest rate)
    Current accountA current account will be createdRequired
    • Deposit name
    • Interest rate (only if the product has a fixed interest rate)

  4. Execute the Reserve action in nCino. Trigger reserve Deposit reserved

  5. If you created Mambu custom fields during the setup process, these will be updated to show the latest action, Reserve.

  1. The client is created in Mambu in the state configured in Administration > Internal Controls: Inactive or Pending Approval. For more information on default client states, see Client Life Cycle - Setting a new client’s initial state in our User Guide.
  2. If the client is created in the Pending Approval state, they will automatically be set to Inactive by the Mambu Process Orchestrator (MPO) Create Client POST & PATCH state - API V2.0 process, so that a new deposit account can be created.
  3. The deposit account will be created in the Pending Approval state.
  4. The nCino Deposit Lifecycle Management connector does not support deposit accounts with fees or overdrafts, or assigning an account to a specific branch.

If the action fails

When executing the Reserve action from nCino, a transaction log is also created. This log holds the transaction status, along with other details. In case of an error during the MPO process, MPO will send details of this error to the transaction log. Vendor Status and Transaction Status will be set to FAILED.

To view transaction logs after an error occurs when executing the action:

  1. First, open the menu from the top left and search for transaction logs

    Find the Transaction logs section

  2. The most recent logs are found at the top, generally you would look here first to find the one you are interested in. You can also search by transaction log ID, transaction log name, or external ID to narrow down the results.

    Access the Transaction log

  3. Open the log you want to view. Details about the error will be held in the TransactionDetail field.

    Reserve flow Transaction log details