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Reserve deposit account

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The architecture of the Reserve flow is displayed in the sequence diagram below:

Diagram

  1. Create a new Business or Individual Relationship in nCino.
  2. For Business Relationships, contacts can be added if desired. If a primary contact exists then their details are used to create a new client record in Mambu which is associated with the group as a member.

    If no primary contact has been selected for the relationship, the first contact will be used to create the group member in Mambu.

  3. Create deposit account with the necessary data for each deposit type according to the table below.
TriggerRelationship typeResultSynced fields
Reserve deposit offer action
(in nCino)		BusinessGroup will be created in MambuGroup Name
Group Id = recordId from nCino
Email
Country
Mobile
Group Member
BusinessContact will be created in MambuFirst Name
Last Name
Email
Country
Mobile Phone
Birth Date
IndividualClient will be created in MambuClient First Name
Client Last Name
Client Id = recordId from nCino
Email
Country
Mobile Phone
Business
or
Individual		Fixed deposit account created in MambuDeposit Name
*Interest Rate (only if the product has Fixed Interest Rate)
Business
or
Individual		Savings account created in MambuDeposit Name
*Interest Rate (only if the product has Fixed Interest Rate)
Business
or
Individual		Current account created in MambuDeposit Name
*Interest Rate (only if the product has Fixed Interest Rate)
  1. Reserve the deposit account in nCino. Trigger reserve Deposit reserved

Notes:

  1. The client is created in Mambu in the state configured in Administration -> Internal Controls: Inactive or Pending Approval. For more information on default client states, see our support article on the client life cycle.
  2. If the client is created in Pending Approval state, it will automatically be set to Inactive by the Mambu Process Orchestrator (MPO) process, so that a new deposit account can be created.
  3. The deposit account will be created in Pending Approval state.
  4. The nCino deposit lifecycle connector does not include: deposit account with fees, deposit accounts with overdraft settings and branches.

If the flow fails

When triggering the Reserve flow from nCino, a transaction log is also created. This log holds the transaction status of the flow, along with other details. In case of an error during the reserve process, the transaction log will be updated with details of the errors sent from MPO. Vendor Status and Transaction Status will be set to FAILED.

To view transaction logs after an error occurs in the Reserve flow:

  1. First, you need to click on the highlighted menu from the top left and search for transaction logs

    Find the Transaction logs section

  2. The most recent logs are found at the top, generally you would look here first to find the one you are interested in. You can also search by transaction log ID, transaction log name, or external ID to narrow down the results.

    Access the Transaction log

  3. Open the log you want to view. For example, a transaction log created after an error looks like this:

    Reserve flow Transaction log details