Business Flows

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  • Reserve loan account
  • Creating a new business or individual relationship in nCino creates a matching record in Mambu, keeping your core banking solution in sync with your customer relationship management software.

    • Update tranche from nCino to Mambu
    • This functionality allows to create new tranche for an existing loan account.

      • Book loan account
      • Booking a loan account in nCino is the equivalent of approving a loan in Mambu.

        • Updates from Mambu to nCino
        • These flows cover post-approval actions taken against a loan account, this includes things like disbursement, repayment, loans falling into arrears and closing a loan. These actions are typically taken in Mambu and synced to nCino so that customer-facing teams have the latest information about the relationship at hand.

          • Action based updates
          • Loan life cycle stages reached in Mambu such as loan disbursal and any repayments which are made or missed will be synced to the nCino relationship.

          • Daily loan account updates
          • End of day jobs are typically carried out at midnight and handle actions such as application of accrued interest, updating accounts based on changes to the underlying product, automatic closure of fully paid off loans, applying fees and penalties, locking loans which are in arrears, among others.

          • Payment holiday updates
          • The Payment Holiday functionality allows adding grace installments on a loan account, extending the length of the schedule with the number of grace installments added.

          • Reschedule and refinance updates
          • Loan accounts can be renewed or modified in nCino. The equivalent actions in Mambu are the reschedule or refinance functions.

        Error handling and notifications

        Each business flow handles its own errors by creating a log entry in nCino with the status FAILED and additional details to help troubleshoot the issue. See each the ‘Error handling and logging’ section of each flow for details on the specific log entries created in case of errors.